Terms and Conditions
Effective Date: 11/06/2025
1. General
Risborough Airport Taxi operates as part of Crowfly Enterprise Ltd, providing private hire and airport
transfer services.
By booking a service with us, you agree to the terms and conditions outlined below.
2. Bookings
– Bookings can be made via phone or email.
– Contact: bookings@crowfly.co.uk | 01494 702177 | 01494 702346
– Advance bookings are recommended, particularly for airport transfers.
3. Payment
– Payments can be made in advance or at the time of the journey.
– We accept cash, card, and account-based invoicing for corporate customers.
4. Cancellations and Refunds
– Cancellations made more than 24 hours in advance are eligible for a full refund.
– Late cancellations (less than 24 hours) may incur a charge of up to 50%.
– No-shows will be charged in full.
5. Waiting Time and Delays
– The first 10 minutes of waiting are free.
– Waiting charges apply thereafter at a standard rate.
– We are not liable for delays caused by circumstances beyond our control (e.g., traffic, weather).
6. Conduct
– Passengers are expected to behave respectfully and follow driver instructions.
– We reserve the right to refuse service to anyone acting inappropriately.
7. Liability
– We accept no responsibility for missed flights due to factors outside our control.
– Customers are advised to allow sufficient travel time.
8. Complaints
– Complaints should be submitted via email to bookings@crowfly.co.uk