Effective Date: 11/06/2025

1. General

Risborough Airport Taxi operates as part of Crowfly Enterprise Ltd, providing private hire and airport

transfer services.

By booking a service with us, you agree to the terms and conditions outlined below.

2. Bookings

- Bookings can be made via phone or email.

- Contact: bookings@crowfly.co.uk | 01494 702177 | 01494 702346

- Advance bookings are recommended, particularly for airport transfers.

3. Payment

- Payments can be made in advance or at the time of the journey.

- We accept cash, card, and account-based invoicing for corporate customers.

4. Cancellations and Refunds

- Cancellations made more than 24 hours in advance are eligible for a full refund.

- Late cancellations (less than 24 hours) may incur a charge of up to 50%.

- No-shows will be charged in full.

5. Waiting Time and Delays

- The first 10 minutes of waiting are free.

- Waiting charges apply thereafter at a standard rate.

- We are not liable for delays caused by circumstances beyond our control (e.g., traffic, weather).

6. Conduct

- Passengers are expected to behave respectfully and follow driver instructions.

- We reserve the right to refuse service to anyone acting inappropriately.

7. Liability

- We accept no responsibility for missed flights due to factors outside our control.

- Customers are advised to allow sufficient travel time.

8. Complaints

- Complaints should be submitted via email to bookings@crowfly.co.uk.